Privacy Policy

Information We Collect

When you contact us, we collect the details you give us: your name, phone number, email address, service address, and a description of your plumbing issue. If you book service online, we also collect your preferred appointment time.

Like most websites, we automatically collect basic technical data such as your IP address, browser type, device type, and the pages you visit. This helps us keep the site running smoothly and understand what visitors find useful.

How We Use Information

We use your contact details to schedule your service, send appointment reminders, and follow up after a job. If you call us about a leak or a clogged drain, we use your address to send the right technician with the right parts.

We also use website data to improve our pages, measure which services people ask about most, and make it easier for you to reach us. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar tools to remember your preferences and keep your session working properly. For example, cookies help the site load faster when you return.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn cookies off, some parts of the site may not work as well, but you can still call us at 877-780-9246.

Analytics and Third-Party Tools

We use analytics tools to see how people find our website and which pages they read. These tools collect aggregated data and do not identify you by name.

We may also use third-party scheduling or messaging tools to confirm appointments. These providers only receive the information needed to perform that service, and they are required to protect it.

Data Sharing and Disclosure

We share your information only when it helps us serve you: with our own technicians, with scheduling or payment processors, or when the law requires it. For example, if you pay by card, our payment processor handles the transaction securely.

We do not rent, sell, or trade your personal information. If we ever need to share data with a new service provider, we will make sure they follow strict privacy standards.

Data Retention

We keep your contact and service records for as long as needed to support your account, honor warranties, and meet legal requirements. After that, we securely delete or anonymize the information.

If you ask us to remove your details, we will do so unless we are required to keep them for a legal or accounting reason.

Data Security

We use reasonable safeguards to protect your information from unauthorized access, loss, or misuse. This includes secure connections, restricted access for our team, and regular reviews of our practices.

No method of transmission over the internet is completely secure, but we work hard to keep your data safe. If you have concerns, call us and we will answer your questions.

User Rights

You can ask us what personal information we have about you, request a copy, or ask us to correct or delete it. You can also opt out of marketing messages at any time by replying STOP or calling us.

To make a request, contact us using the details below. We will respond within a reasonable time and help you however we can.

Children's Privacy

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please call us so we can remove it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page with a new effective date.

If we make a significant change, we will make it clear on our website. Your continued use of our site or services after an update means you accept the revised policy.